HomeTown Tech in Ames, IA Closed now

Reviews about HomeTown Tech

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  April 27, 2020, by Matthew Cleland
  To start I should explain I've been building PC's all my life. I'm usually pretty well versed in their operation and sorting out my own issues as well as family and coworkers. So when I say that I ran into a problem that had me and my network of fellow geeks completely stumped you'll understand that it was something serious. I attempted repairs myself twice and continued to run into the same PC killing problem. Nothing made sense. I visited my local PC repair shop. Explained my problem and was greeted with a deer in the headlights look that inspired little confidence. I called another location and explained the issue. The tech explained to me that he would be of little help as he would just be trying the things I've tried already and did not have the resources to test my high end hardware. Needless to say I was losing hope rapidly. Finally I brought my rig into Hometown Tech. I called the following Tuesday ( I dropped it off late on a Friday) and was greeted by the owner of the establishment. I explained my problems and he assured me he would be taking care of it personally. Throughout the day I received calls with updates as he systematically tested each individual component eliminating them as the source of the issue. Finally he located two separate but solvable issues with my rig. I am beyond impressed with HomeTown Tech. These guys are the real deal. Knowledgeable, courteous and thorough. I simply cannot praise them enough.
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  February 26, 2019, by Sarah Ashby
  Not even a day after getting my brand new HP laptop in the mail it broke on me. HP claimed it was a hardware issue and said I needed to send it in for repairs which would take ANOTHER 2 weeks to do. Hometown Tech was able to identify and fix the problem in less than a week for around $100. It wasn't a "hardware issue" like HP had wrongly assumed. They also cleaned out some overlapping/unneeded extra programs for me and explained everything they did in terms that I could understand. Great customer service all-around, and the follow-up call was much appreciated! Also, who wouldn't Love snuggling with an adorable old pup while waiting?!